Ethics & Arbitration

For more than 100 years, Illinois REALTORS® has worked to provide professional representation to buyers and sellers. The association’s members follow the REALTOR® Code of Ethics, and have a commitment to work with REALTORS® and their clients to resolve disputes. Ethics help better the industry for all.

Two Options to Help Resolve Disputes are Offered:

Consumer / REALTOR®
Dispute Resolution

Real estate transactions can be complex. For members of the public, it can help to have someone knowledgeable about real estate practices to answer basic questions or work to resolve minor disputes. Illinois REALTORS® has a team of ombudsmen who work with consumers and REALTORS® to resolve disputes. Any member of the public or an Illinois REALTORS® member who has a question about or dispute with a REALTOR® can get assistance. Illinois REALTORS® Ombudsman Program.

Ethics Citation

Illinois REALTORS® operate under the REALTOR® Code of Ethics which outlines standards of professional practice. If a dispute arises with a REALTOR® regarding several provisions of the Code, complaints may be filed for review by a panel of Illinois REALTORS® members which specializes in ethical standards. The complaints, which can be filed anonymously, can come from REALTORS® or REALTORS®’ clients. Ethics Citation Program.

Reference Documents